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Director, Trust & Safety

Remote

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Airtime is looking for a Director of Trust & Safety who will be responsible for maintaining the overall integrity and safety of Airtime’s platform. In this role, the Director of Trust & Safety will manage Airtime’s team of content moderators, work cross functionally with product, content, marketing, and other teams to maintain trust & safety across the platform, and will be responsible for enforcing policy as it pertains to the platform’s content and its users.

Additionally, the Director of Trust & Safety will be expected to establish and lead broader efforts to ensure Airtime is a trusted and safe community for its users. The ideal candidate will have experience running a robust trust & safety team at a social media company or user-generated content tech startup.The job is remote within the US.

What You’ll Do  

  • Manage and lead a team of content moderators who enforce community guidelines across the platform
  • Liaise with Airtime’s product team to ideate, recommend, and prioritize relevant product features
  • Work with Airtime’s content team to maintain safety of live events
  • Recommend third-party products that will strengthen trust & safety across the platform; manage relationships with these vendors
  • Build escalation procedures that enable Airtime’s team to report inappropriate content safely, swiftly, and securely
  • Be responsible for maintaining and updating Airtime’s external and internal policies
  • Implement best practices that address digital abuse, risks, trust, and safety within the Airtime community
  • In general, enforce guidelines and procedures that maintain the trust, safety, and confidence of our users

Who We’re Looking For 

  • 5-7 years of experience developing and leading a trust & safety team at a social media company or user-generated content platform
  • Experience managing content moderators who are reviewing content that may be inappropriate for users
  • Strong problem solving ability
  • Aptitude for critically analyzing data, legal requirements, and product limitations
  • Experience with de-escalation procedures and crisis management
  • Demonstrated passion for and success with implementing a digital safety program
  • Great written and verbal communication skills
  • High professionalism and sound judgement
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Airtime Media, Inc

Our conviction

We believe that life's better when we experience it together.

Our mission

To inspire people to spend more time experiencing what they love with those they love - no matter where they are.

Our vision

A world where people feel as close and connected through technology as they do when they're together in person.

Who we are

Our company was founded by Sean Parker and is backed by Accel, Andreessen Horowitz, Founders Fund, Google Ventures, Kleiner Perkins, and a host of other incredible partners. We have a world-class team in the Bay Area and Brooklyn led by our leadership team (see bios below). We're well-funded, running at full sprint, and always looking for extraordinary people who want to help us build a new way to use the Internet—together.

Airtime leadership

Sean Parker, Founder & Executive Chairman
Daniel Klaus, President
Steven Cutler, Chief Operating Officer
Steve LaBella, Chief Marketing Officer
Robert Schildhouse, Chief Content Officer
Prakash Ramakrishna, VP of Engineering
Gui Seiz, VP of Product Design
Sanidhya Khilnani, VP of Product Management
Deborah Cardoso, VP of Finance & Team
Chika Chandrashekar, VP of Strategy

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